Tag Archives: Relationships

Blow Off Steam Elsewhere

Companies have many names for departments whose sole job is to keep your business, like cancellation department, retention department, customer care department, or whatever. In other words, the guy who had the power to unbundle your package has no power to also cancel a service. 

That’s the job of the retention department. After you get put on hold again for an obscene amount of time, they offer you lots of freebies or discounted services; in other words, they want to keep your business so bad that they will break policy and waive fees, and even see about getting service to your house sooner than when you were first told. 

The question I have to ask these companies is this: If you thought my business so valuable, why didn’t you bend over backwards to help me in the first place?

Why did I have to wait four hours on a Saturday only to be told no one can get here for nearly a week? Why didn’t you offer to waive the fee for repair on our initial call? Why did I have to wait 30 minutes for the first person to unbundle my package and fifteen for someone who had the power to cut my service? That’s 45 minutes to hear a sales pitch about how I should stay with your company. Customer service just isn’t the same these days. 

But one thing won’t change with me: my reaction or response to the person on the phone. No matter what the company does, you need to treat the person on the phone as if you’ll see them the next day. The person on the phone is just a hired hand. He or she doesn’t have the power to change the company policy.

Be nice. 

Be calm. 

Don’t swear.

Then, hang up when you are done and go have a latte to blow off steam. 


ReBlog: Bost Family Traditions

img_1876Playing bluegrass music is a family affair, if you are a Bost.  Based in Bisbee, Arizona, Bost Family Traditions have been named, “Arizona’s Family Band of the Year,” at several bluegrass festivals around the state for many years running. The Bost family band, known as Bost Family Traditions, consists of Jeff and Pamela Bost and seven of their eight children. READ MORE

Your Heart’s Desire


Your Heart’s Desire by Sheri Rose Shepherd is a great book, but, for me, I really had a tough time finishing it. I can’t identify why. I wasn’t given the novel to review. My only obligation was to post her articles which can be found here and I just happened to get a free book for my efforts.

I believe the claims are fulfilled in this book where the back cover says it’s, “for the married woman who desires more for her marriage; for the single woman who desires a godly man to love her; for the divorced woman who desires and deserves a second chance to find love again.”

After months of trying to read it, I just gave up. The writing is good. It’s a simple read and is formatted like a devotional. Halfway through satisfies me that someone who is struggling will find great worth in reading this as a devotional during her prayer time. Again, it’s not a reflection on the writer’s talent or content, but this time, it’s just me. Read other reviews here.

Activist Faith: The Growing Hypocrisy

From The Higher Calling
From The Higher Calling

While teaching a Sunday School on marriage, someone asked me, “What’s the difference between living together and marriage?” The fight for marriage has dominated the headlines, but how can we say that same sex is not okay if we are living together in sin as professing Christians?

Read More Here @ActivistFaith

An Inexpensive and Humble Way to Say I Love You

Since last April, I have kept a journal–a collection of love letters written to my husband. The economy is bad and we can’t afford much. Everything we do is because we planned for and spent cash for it. It’s not easy. Even our first anniversary was celebrated humbly.

So today I gave him my heart in tissue paper, bound in a journal for his birthday.

It marks several months of moments I don’t want to forget that link our hearts together. In the business of the everyday we could forget and allow the trivial moments to get in the way. In the pain of trials, we shove aside the laughter to make room for the tears and frustrations. At the end of the day, we come together, still as much in love as we were when we first met, and dedicated to the Lord as we were when we became baptized together.

The journal marks texts sent to each other, conversations we had in the dark and quiet nights, and thoughts I want him to remember if I should go Home before he does so he isn’t alone. In any economy, its better than any gift money can buy.

What Your Facial Expression Says

Smile! Welcome Back =]
Smile! Welcome Back =] (Photo credit: blentley)

“Be devoted to one another in love. Honor one another above yourselves.” Romans 12:10 NIV

They used to tell me during my training at Bank of America, “Smile. They can’t see your expression over the phone, but when you’re smiling it shows through your voice.” I’ve always put that tidbit of wisdom in my mind to retrieve later. It made sense even to twenty-something year old me, and it has stayed with me now at thirty-something. Recently, a comment reminded me that this saying is also true in the spiritual sense.

Today I am guest posting over at (in)Courage. My comments are turned off. Please click here to read the rest of the story and to leave comments.

60 Things We Say That We Don’t Mean

“Have you ever noticed that we say an awful lot of things that we don’t mean? We think it’s harmless but after a while you begin to talk yourself into acting out the things you say but you really don’t mean. You say them because you’re tired, upset, or angry. What you say is really important because it exposes the content of your heart. Here are ten things I hear people say all the time that I know they really don’t mean. And since we don’t mean them, we need to drop them from our vocabulary.” – David Foster (read more here)

mean pea
mean pea (Photo credit: pinprick)

On the radio the other day, the DJ said that we say 60 things a day we don’t mean. I wondered how many of us would admit to it? On Facebook, I posted this and asked the question, “What do you say that you don’t mean?”

At first, people skirted the issue. They wanted to hear my answer first. Rather than give them my answer, I gave them a hint. We’re such a polite society that to not offend anyone means more to us than telling the truth. We also think no one is interested in our answer to questions like, “How are you?”

So we say, “we’re fine,” when we’re a wreck. Our car was wrapped around a telephone pole, but we’re okay. We’re too busy being fine instead of leaning on our church family. Another common, meaningless statement is the offer of help when we don’t really want to help someone; or when you ask someone to volunteer and they say maybe, when they mean no.

The radio DJ gave his listeners food for thought; to the Christian like me, a strange kind of disquiet, like, “Oh, yeah, I do that, too.” When I urged my Facebook friends to be brave and courageous and admit it, I was very interested in seeing the responses.

How many would dig a little deeper, review their past conversations, or allow God to use such a simple statement to unpeel another onion skin from their soul?

What do you say that you don’t mean?